Question 1

What is Urban Pune and how does it work?

Accepted Answer

Urban Pune is a listing platform only. We provide a space for local sellers to showcase their products and services, and for buyers to discover them. We are NOT an e-commerce platform that processes payments or handles transactions. All communication and transactions happen directly between buyers and sellers via WhatsApp.

Question 2

Is Urban Pune free to use?

Accepted Answer

Yes, Urban Pune is completely free for both buyers and sellers. We do NOT charge any commission, fees, or extra money. Our service is completely free for both buyers and sellers. We do NOT process any payments - all financial transactions happen directly between buyers and sellers.

Question 3

How do I contact sellers on Urban Pune?

Accepted Answer

Our platform facilitates connection through WhatsApp only. Click on any product listing to view details, then use the WhatsApp button to directly message the seller. All communication happens on WhatsApp - Urban Pune is not involved in any conversations. You can discuss prices, negotiate, and arrange meetings directly with sellers.

Question 4

Is Urban Pune responsible for transactions?

Accepted Answer

No, Urban Pune is NOT responsible for any transactions between buyers and sellers, product quality or authenticity, payment disputes or issues, delivery or shipping problems, communication between buyers and sellers, or any financial losses or damages. All transactions happen independently between buyers and sellers.

Question 5

How can I ensure safe transactions?

Accepted Answer

For buyers: Verify product details before making any payments, meet sellers in safe, public locations, use secure payment methods, and report any suspicious activities. For sellers: Provide accurate product information, use genuine product images, respond to inquiries promptly, and maintain professional conduct.

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