What Is BPS in IT? Eligibility, Hiring Companies, Skills & Salary Revealed!

If you're a fresher or job seeker trying to enter the IT industry in India, you might’ve heard about "BPS roles" during campus drives or online job listings. But what exactly is BPS in IT? Who can apply, what skills are required, and how much can you earn? In this blog, we break down everything you need to know with real-world insights and job-ready tips!

What is BPS in IT?

BPS stands for Business Process Services. It refers to outsourcing business operations to third-party providers. In the IT sector, BPS involves services like customer support, technical support, HR processing, finance & accounting, and backend operations—especially in global IT companies like TCS, Infosys, Wipro, Tech Mahindra, and others.

BPS is a popular entry-level route for graduates aiming to gain experience in the tech industry, even if they don’t have coding or engineering backgrounds.

Who is Eligible for IT-BPS Jobs?

• Graduates from any stream (BA, B.Com, B.Sc, BBA, BCA, B.Tech, etc.)
• Freshers and candidates with 0–2 years of experience
• Good communication skills in English or regional languages
• Basic computer knowledge and typing speed (30–35 wpm preferred)

Top Companies Hiring for BPS Roles

• Tata Consultancy Services (TCS)
• Infosys BPM
• Wipro BPS
• HCLTech
• Capgemini
• Concentrix
• Accenture
• Tech Mahindra

These firms conduct regular walk-ins, campus hiring, and online interviews across cities like Pune, Bangalore, Hyderabad, Chennai, and Noida.

What is the Salary in BPS?

Salary varies by location, company, and role type (voice/non-voice). On average:

• Freshers: ₹1.8 – ₹3.5 LPA
• With 1–2 Years Experience: ₹3.5 – ₹5.5 LPA
• Team Leads/Quality Analysts: ₹5.5 – ₹8 LPA

Night shift or international BPS roles may include additional shift allowances and performance bonuses.

Education Criteria

Most BPS roles require:

• Minimum graduation (any stream)
• No active backlogs during the selection
• Basic Excel/MS Office knowledge is a plus

Hiring Process for BPS Jobs

1. Online Application: Via company websites, Naukri, or job fairs
2. Aptitude/Grammar Test: Basic reasoning and communication skills
3. HR Interview: Evaluate confidence, voice clarity, problem-solving
4. Ops Round: Scenario-based questions, process alignment
5. Offer Letter: If selected, expect the joining in 15–45 days

Key Skills Required for BPS Jobs

• Excellent communication & soft skills
• Typing speed and data accuracy
• Team collaboration & customer empathy
• Basic technical support knowledge (if IT-BPS role)
• Flexibility for shifts (day/night/international)

Job Timings & Shift Patterns

BPS jobs offer:

• Day shifts for domestic processes (9am–6pm)
• Rotational/night shifts for international clients (5pm–2am, 9pm–6am)
• Weekend offs (in some cases) or 5-day working schedules

People Also Ask

• Is BPS in IT a good career option?
  Yes, BPS offers a strong career foundation, especially for freshers, with opportunities for growth into team lead or operations management roles.
• Can non-technical students apply for BPS?
  Absolutely! BPS roles are open to all graduates—technical and non-technical alike.
• Are BPS roles permanent?
  Yes. Most BPS roles are full-time with chances of long-term employment based on performance.
• What is the difference between BPO and BPS?
  BPO refers to outsourcing in general; BPS is a modern term focusing on process excellence, automation, and customer experience.
• What is the future of BPS jobs in India?
  With digital transformation, AI integration, and global expansion, India’s BPS sector is expected to grow by 6–8% annually (NASSCOM 2024).

Conclusion

BPS in IT is more than just a job—it's an opportunity to start your career with some of India’s leading tech giants. Whether you're from commerce, arts, or science, if you’ve got the communication skills and willingness to learn, BPS is your gateway into the IT world. Start applying today, especially with companies hiring actively in cities like Pune, Bangalore, and Hyderabad. Visit UrbanPune.in to explore the latest job updates, hiring news, and walk-in drives!